How can we help?
Everything you need to know about our tees — the fit, the fabric, shipping, returns, and the no-shrink, no-fade promise. Still stuck? Real humans are one email away.
Orders
5 QuestionsBrowse the collection, pick your colour and size, and hit Add to Cart. When you're ready, open the bag in the top-right and head to our secure checkout. Bundle discounts apply automatically — no codes needed.
We process orders the same business day, so reach out fast. Email hello@classictees.com with your order number and, if it hasn't shipped yet, we'll happily change the size or colour — or cancel it.
Nope — you can check out as a guest. Creating an account just makes reordering your favourite neutrals a little faster next time.
Check your spam and promotions folders first — it sometimes lands there. If it's still missing after about 30 minutes, email hello@classictees.com and we'll resend it.
We do. For larger or wholesale orders, email hello@classictees.com with the quantities and colours you need and we'll get you pricing and timing.
Shipping
6 QuestionsSnug through the shoulders, chest and arms and relaxed at the midsection— a structured cut designed to look sharp without feeling tight.
We process orders the same business day from our warehouse in Surrey, BC. From there, delivery typically runs 2–5 business days in Canada and 3–6 in the US. (Estimates, not guarantees.)
Yes. The US and Canada get free shipping on bundles; every other country is a flat US$14.99. International delivery usually takes 10–20 business days.
As soon as your order ships, we email you a tracking link. We don't have a self-serve tracking portal yet, so if you can't find that email, reply to your confirmation or contact hello@classictees.com.
For orders outside Canada, any customs fees, import duties or taxes are set by the destination country and collected by the carrier on delivery — they're not included in the shipping price.
Everything ships from our warehouse in Surrey, British Columbia.
Returns & Exchanges
5 QuestionsYou've got 30 days from delivery to return unworn tees with no restocking fees. Return shipping is at your own cost, and bundles can be returned in full or in part.
Email returns@classictees.com with your order number and the items you'd like to return. We'll reply with approval and the address to ship to.
We don't — there's no prepaid label. Once your return is approved, you ship the items back with any carrier you like, at your own cost.
Once we receive and inspect your return, we refund your original payment method within about 5 business days. Your bank may take another 3–5 to post it.
Yes. Email returns@classictees.com and we'll walk you through swapping a size or colour.
Products & Quality
6 QuestionsOur tees are engineered to hold their size. If one shrinks within 30 days of delivery after a normal wash following the care instructions,we'll replace it. The same goes for fading or losing its shape.
A proprietary engineered cotton blend built to resist shrinking and fading and keep its shape wash after wash. It's soft and breathable with a premium hand-feel.
No-fade is part of the guarantee. The colour is designed to stay deep and even — if it fades within 30 days following the care instructions, we'll replace it.
For best results:
- Machine wash cold, inside out, with like colours
- Tumble dry low or hang to dry
- Skip the bleach and fabric softener
- Give it a wash before first wear to set the fit
Six versatile neutrals: White, Grey, Beige, Dark Grey, Charcoal and Black— designed to mix and match across your whole rotation.
Right now we're focused on getting the essentials right: our signature crew tees and long sleeves, in singles and mix-and-match bundles. More is on the way.
Fit
4 QuestionsSnug through the shoulders, chest and arms and relaxed at the midsection— a structured cut designed to look sharp without feeling tight.
Most people are true to size. If you prefer a looser, more relaxed look, size up one.
We do — check the size guide on any product page for chest, length and sleeve measurements by size.
That's exactly what the cut is for. Structured shoulders and chest with a relaxed midsection are designed to flatter a wide range of builds.
Bundles
3 QuestionsBuild a 3-pack or 6-pack and the discount applies automatically at checkout — plus free shipping. The more you bundle, the lower the per-tee price.
Yes — bundles are fully mix-and-match. Combine any colours and any sizes in the same pack.
Bundle pricing is automatic, and you can apply one discount code per order at checkout.
Payment
5 QuestionsAll major cards (Visa, Mastercard, Amex), plus PayPal, Apple Pay and Google Pay at checkout.
Yes. Checkout is encrypted end-to-end and we never store your full card details.
Prices are shown in Canadian dollars (CAD) unless noted otherwise at checkout.
Any applicable taxes are calculated at checkout based on your delivery address.
Yes — enter it at checkout. One code applies per order, and bundle discounts are already built into the price.
Can't find your answer?
Our team is small, Canadian, and quick to reply — usually within one business day. Support hours are 9 AM–7 PM PST, Monday to Saturday.